8kudaPrivacy Policy

This page describes what we collect when you use 8kuda and how we keep that data protected. We at 8kuda collect personal information necessary to operate our platform, comply with law, and enable secure transactions. We handle your data with care and transparency.

Our privacy practices apply to all users accessing 8kuda—whether via our Android app, iOS browser, or desktop web interface. Your data includes account registration details, payment information, account activity, and device identifiers. We store, process, and secure this information according to applicable data-protection standards.

Please read this policy carefully. By using 8kuda, you consent to our data practices as outlined here. If you have questions about your data or wish to exercise your privacy rights, contact our support team.

What Data We Collect on 8kuda

We at 8kuda collect information in several categories. First, we collect account registration data: your email address, mobile phone number, and password. During identity verification (KYC), we collect your name, date of birth, government-issued ID number, and a copy of your ID document. This information is mandatory for account opening and compliance with anti-money-laundering regulations.

Second, we collect payment and transaction data. When you deposit or withdraw, we collect your payment method details (e-wallet account, bank account number, QRIS information), transaction amounts, timestamps, and payment partner references. We do not store complete credit-card numbers; our payment partners handle sensitive card data. Third, we collect account-activity data: your betting history, game plays, winnings, losses, account balance, login times, IP addresses, and device identifiers.

We also collect usage data. Our 8kuda servers log which games you access, how long you play, which sections you browse (sportsbook, live casino, arcade games, esports markets), and when. We collect device information: your device type (Android phone, iPhone, desktop), operating system version, browser type, and network connection type (4G, WiFi, LTE). This data helps us optimise the 8kuda experience and diagnose technical issues.

Cookies and identifiers

We use cookies and similar tracking technologies to remember your login session, preference settings, and browsing history on 8kuda. These allow us to personalise your experience and analyse platform usage.

Communication data

When you contact our 8kuda support team via email or in-app messaging, we keep records of your inquiries, our responses, and any attachments you send for dispute resolution and compliance purposes.

Verification data

We retain your KYC documents and identity information for the duration of your account and as required by applicable law for fraud prevention and regulatory compliance.

How We Use Your Data on 8kuda

We use your data for core platform operations. We authenticate your login, secure your account, process your deposits and withdrawals, and calculate your balance. We use your payment information to transfer funds to and from your nominated payment methods—e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking.

We use your data for compliance and legal obligations. We verify your identity to comply with anti-money-laundering (AML) regulations. We monitor your account for suspicious activity and fraud. We retain transaction records as required by law and respond to legal requests from authorities in jurisdictions where we operate, including those in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

We use your data to communicate with you. We send account notifications (password resets, withdrawal confirmations, security alerts) to your registered email and phone. We may send promotional messages about new games, sports events (Liga 1 matches, Piala Indonesia tournaments), or payment-method updates—you can opt out of marketing emails anytime. We also use aggregated, anonymised data to analyse 8kuda usage patterns, improve game performance, and optimise our platform infrastructure.

Our 8kuda Data Protection and Your Rights

We at 8kuda protect your data through industry-standard security measures. Our 8kuda platform uses SSL (Secure Socket Layer) encryption for all connections. Your data is transmitted encrypted and stored on secure servers with restricted access. We enforce password policies, implement firewalls, and conduct regular security audits. Our payment partners comply with Payment Card Industry (PCI) standards for financial data protection.

Our servers may sit outside your jurisdiction. Your data may be processed, stored, or transferred across borders to support 8kuda operations. When data crosses borders, we apply contractual protections and comply with applicable data-transfer regulations. You acknowledge and consent to this cross-border processing when you use 8kuda.

Your Data Rights on 8kuda

You have the right to access your personal data held by 8kuda. You can view your account information, transaction history, and game records by logging into your 8kuda account dashboard. You can request a complete data export by contacting our support team; we provide this within reasonable timeframes.

You have the right to correct inaccurate data. If your registered name, email, or phone number is incorrect, update it through your 8kuda account settings or request our support team to assist. You have the right to request deletion of your data (subject to compliance and contractual obligations). Upon account closure, we delete your data according to applicable law, though we may retain transaction records for legal and regulatory purposes.

You have the right to opt out of marketing communications. All promotional emails from 8kuda include an unsubscribe link; clicking it removes you from our mailing list. You retain the right to receive account notifications and service updates regardless of marketing preferences. You also have the right to lodge a complaint with applicable data-protection authorities if you believe we have mishandled your data.

Third-Party Processors and Cookies

We at 8kuda work with third-party service providers who process your data on our behalf. These include payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), cloud-hosting providers, analytics services, and customer-support platforms. We require these partners to maintain strict confidentiality and security standards. We do not control their practices; you may review their privacy policies on their websites.

We use cookies and similar identifiers to enhance your 8kuda experience. Session cookies authenticate your login. Persistent cookies remember your preferences. Analytics cookies track how you interact with our platform to identify usage patterns. You can manage cookie preferences in your browser settings. Disabling cookies may limit 8kuda functionality. Our 8kuda website and app may contain links to third-party sites; we are not responsible for their privacy practices.

This privacy policy is effective as of its publication date and may be updated at any time. We notify users of material changes via email or in-app notification. Your continued use of 8kuda after changes take effect constitutes acceptance of the updated policy. If you have privacy questions, contact our support team via email or in-app messaging.