8kuda FAQ

When you register on 8kuda, we ask for your full name, email address, mobile phone number (including country code 62 for Indonesia), date of birth, and your residential address. We use this information to verify your identity during the KYC (Know Your Customer) process. You will upload a photo of a valid identity document (Indonesian KTP, passport, or driver's license) and may be asked to provide a selfie or video verification. This process protects both you and 8kuda by confirming that each account belongs to one real person. KYC is a one-time process; once verified, you can access all 8kuda games across Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported areas.

If you cannot log in to your 8kuda account, or if you notice unfamiliar activity on your account, contact our support team immediately via in-app messaging or email. We can verify your identity, reset your password, and review recent account activity. Do not share your 8kuda password with anyone—our support team will never ask for it. If you believe someone else has accessed your account, we can temporarily suspend it to prevent unauthorised transactions, then work with you to regain control. Keep your registered email address and phone number up-to-date so we can reach you quickly.

No. We at 8kuda allow only one account per user. Creating multiple accounts violates our terms, and we may suspend or close duplicate accounts. If you have lost access to a previous account and need to create a new one, contact our support team first—we can help recover the old account or formally close it so you can register a new one. Sharing an 8kuda account with family members is also not permitted. Each person must register and verify their own identity to comply with anti-money-laundering regulations and to ensure account security.

Yes. We at 8kuda support deposits via online payment, e-wallet, mobile banking, and local payment virtual accounts. When you select a bank transfer during deposit, we generate a unique virtual account number. You transfer funds from your personal bank account to that virtual account using your bank's mobile app or ATM. The funds arrive in your 8kuda wallet within a few minutes. We also support faster e-wallet options: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet scan-and-pay. E-wallet deposits are instant, making them ideal when you want to fund your account during a Liga 1 match or live-dealer session. Choose the method that suits your preference and availability.

If your deposit does not arrive in your 8kuda account within a reasonable timeframe, do not retry the transaction immediately—contact our support team with your transaction reference number and proof of payment. We will investigate on your behalf and credit your account or refund your money if the transfer failed on the payment provider's end. For withdrawals, if your funds do not return to your original payment method, we will trace the transaction and either resend the funds or reverse the withdrawal so you can try a different method. All transactions are logged on 8kuda; we keep records and can resolve issues by reviewing them with your bank or e-wallet provider.

8kuda offers four main categories. Our sportsbook covers football (Liga 1, Piala Indonesia, Champions League, Premier League), badminton, and MotoGP. Our live casino features real dealers in multi-camera studios running blackjack, roulette, baccarat, and Dragon Tiger. Our arcade games include popular slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Our esports markets let you follow Mobile Legends, Free Fire, and PUBG Mobile competitive play. Each category is accessible from the 8kuda home screen on your phone or desktop, and you can move between categories seamlessly using the same account and wallet.

We at 8kuda run a loyalty programme that recognises your activity. As you deposit and participate across our sportsbook, live casino, and arcade games, you earn points. These points accumulate toward higher tiers, each unlocking rewards such as bonus credits or faster withdrawals. The exact mechanics—point multipliers, tier thresholds, and reward values—are detailed in our Terms & Conditions and updated periodically. We communicate changes to active users via in-app notifications and email. Your tier status is visible in your 8kuda account settings, and you can check your points balance at any time.

Our 8kuda support team responds to in-app messages and emails during extended business hours throughout the week. Response times vary depending on ticket volume; we aim to address urgent issues (account lockout, security concerns) as a priority. For non-urgent questions, response times may take several hours. During high-traffic periods such as Idul Fitri, Idul Adha, or major football tournaments like Liga 1 finals, response times may be longer. For immediate help, check this FAQ or our in-app help section—many common issues are resolved there. You can also contact us via email; we log all inquiries and follow up systematically.